If you can't measure it, you can't
manage it." Developers seldom measure system quality effectively,
especially during analysis, design, and development. This unique
workshop shows developers how to measure system quality from multiple
key perspectives, with special emphasis on management and customer
concerns that developers often have the greatest difficulties
satisfying. The course identifies key quality factors at each
stage of system development, ways to measure them objectively
as they occur, and methods for analyzing measurements to guide
improvements in both system quality and the software development
process itself. Exercises reinforce learning.
* Picking appropriate measurements to assure delivering
* Project manager's measurement techniques for delivering
quality on time and in budget.
* Monitoring and measuring the effectiveness
of each level of testing.
* Engineered Deliverable QualityÔ measure of
customer-perceived business value.
* Ways to measure and address quality during the analysis,
design, and development phases.
* Internal system engineering measures of design and
* Assessing operations, performance, and customer satisfaction.
* Using metrics to continuously improve the system
development and maintenance process.
WHO SHOULD ATTEND: This course
has been designed for systems and business managers, project leaders,
analysts, programmer analysts, quality professionals and auditors
responsible for assuring delivery of quality systems.